Abrar Rehman Pharmacy (9011774)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks. It has the written procedures it needs relevant to most of its services to help team members provide services safely. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. Team members record and discuss the mistakes they make so that they can learn from them. But they don’t always record key information or analyse these records, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide or are enrolled on appropriate training courses. They complete some additional training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues. And they sometimes make changes to improve the way they manage their services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides an appropriate space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It has systems in place to help it provide services safely and effectively. The pharmacy sources its medicines appropriately. And it stores and manages its medicines as it should. Pharmacy team members provide people with the necessary advice and information about their medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And the team manages and uses the equipment in ways that protect people’s confidentiality.