Inspection outcome: Standards met
Last inspection: 25/02/2022
Pharmacy context
This is a community pharmacy located in the small village of Abram, part of the Borough of Wigan. A GP practice is located opposite the pharmacy. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including a minor ailment service. The pharmacy supplies medicines in multi-compartment compliance aids for some people to help them take the medicines at the right time. The inspection was conducted during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help the team work effectively. But the procedures have not been updated and some team members may not have read them. So the pharmacy team may not always operate in the most effectve way. The pharmacy keeps the records it needs to by law. Members of the team generally know how to keep private information safe, but some lack training on this, so may not fully understand their responsibilities. Members of the team discuss things that go wrong, but they do not always make records, so they may miss some learning opportunities.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Some members of the pharmacy team complete additional training to help them keep their knowledge up to date. But there are missed learning and development opportunities for those who have not.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available to enable private conversations.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And it manages and provides them safely. It gets its medicines from recognised sources and stores them appropriately. But members of the pharmacy team do not always know when they are handing out higher-risk medicines. So they might not always be able to check that the medicines are still suitable, or give people advice about taking them.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |