Inspection outcome: Standards met
Last inspection: 02/05/2019
Pharmacy context
This is a community pharmacy in a village. The area is growing due to new homes being built. Most of the people who use the pharmacy are older people. But there are increasing numbers of young families moving into the area. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multicompartment medicine devices. Other services that the pharmacy offers include the chronic medication service (CMS), minor ailments service (eMAS), travel vaccination, flu vaccination during the flu season and some aesthetic procedures e.g. Botox®. A satellite GP session runs once per week in the pharmacy. The pharmacy had changed ownership the previous year.
Inspection summary findings
Principle 1. Governance
Pharmacy team members usually follow processes for all services to ensure that they are safe. Some written processes are not clear, and some do not apply to this pharmacy. Some team members have not read new written processes. This means there could be mistakes. Pharmacy team members record mistakes to learn from them. They make changes to avoid the same mistake happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is and makes changes. This ensures skilled and qualified staff provide pharmacy services. Pharmacy team members have access to training material to ensure that they have the skills they need. Team members can share information and know how to raise concerns if they have any. They discuss incidents and learn from them.
Principle 3. Premises
The pharmacy is safe and clean and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy usually protects people’s information. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy displays community information and healthcare information so that people know what is available locally. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. Some people get their medicines supplied in packs that help them take their medicines. The pharmacy team has good processes in place to make sure these are safe and ready in time. The pharmacy gets medicines from reliable sources and stores them properly. But the pharmacy does not comply with the requirements of the Falsified Medicines Directive (FMD).
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |