Inspection outcome: Standards met
Last inspection: 15/04/2021
Pharmacy context
This is a community pharmacy located in a residential area on the outskirts of Walsall town centre. The pharmacy is open extended hours over seven days. People who use the pharmacy are from the local community and a home delivery service is available. The pharmacy dispenses NHS prescriptions, but it does not currently provide any other NHS funded services. The pharmacy team dispenses medicines into weekly packs for people to help make sure they take them at the right time, and it provides services to care homes. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the
risks associated with its services to make sure people receive appropriate
care. It is responsive to feedback and uses this to make improvements. Members
of the pharmacy team follow written procedures to make sure they work safely and
complete tasks in the right way. They are made aware of their mistakes so that
they can learn from them.
Principle 2. Staff
The pharmacy has enough
team members to manage the workload and the services that it provides. The team
members plan absences in advance, so the pharmacy always has enough staff cover
to provide the services. The team members work well together in a supportive
environment and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy team uses a consultation room if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy manages its services and supplies medicines safely. It gets its medicines from licensed suppliers, and it stores them securely and at the correct temperature, so they are safe to use. People receive advice about their medicines when collecting their prescriptions to help make sure they use them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And the team uses in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |