Inspection outcome: Standards not all met
Last inspection: 05/12/2019Improvement action plan
This is a community
pharmacy located in a residential area on the outskirts of Walsall town centre.
The pharmacy is open extended hours over seven days. People using the pharmacy
are from the local community and a home delivery service is available. The
pharmacy dispenses NHS prescriptions, but it does not currently provide any
other NHS funded services. The pharmacy team dispenses medicines into weekly
packs for people to help make sure they take them at the right time and it provides
services to care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t identify and manage its risks adequately. The pharmacy’s procedures are not always effectively followed which introduces unnecessary risks. The pharmacy team members understand what they are responsible for, but they do not necessarily learn from their mistakes. Record keeping is lacking and the pharmacy does not adequately protect people’s personal information or dispose of it safely.
Principle 2. Staff
The pharmacy has enough team members to manage the current workload and the services that it provides. But pharmacist cover is sometimes poorly planned which means that the pharmacy does not always open for its advertised opening times. Some team members that do not have appropriate training for tasks they undertake, so they might not always work effectively.
Principle 3. Premises
The pharmacy is generally smart in appearance. But some rear areas of the pharmacy and public toilet are less well maintained and unclean. The pharmacy has a consultation room, so people have access to a private area for confidential discussions, but the team use it for storage purposes which presents a security risk and detracts from the professional image.
Principle 4. Services, including medicines management
The pharmacy generally supplies medicines safely and people receive appropriate advice about their medicines when collecting their prescriptions. The pharmacy gets its medicines from licensed suppliers and the team makes some checks to make they are safe to use. But it does not store all of its medicines securely and some high-risk medicines are not managed appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely.
7-9 Kinnerley Street
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.