Inspection outcome: Standards met
Last inspection: 16/02/2022
Pharmacy context
This pharmacy is located on a local high street. The pharmacy serves people of all age ranges and receives most of its prescriptions electronically. It provides flu vaccine and medicine delivery services. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. The inspection took place during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and the pharmacy team have received training to help protect the welfare of vulnerable people. When a dispensing mistake occurs, team members generally react appropriately.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team have opportunities to discuss ideas to help them to improve pharmacy services. They complete ongoing training to keep their skills and knowledge up to date. But this is not recorded which could make it harder for them to keep track of their learning.
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member. But the team could do more to ensure that the consultation room is kept tidy.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. The pharmacy generally provides its services safely. It orders its medicines from reputable sources and largely manages them properly. It
takes the appropriate action in response to safety alerts. But it doesn’t
always record what action it takes, so it could be harder to show what it has done in
response.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |