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Pharmacy inspections

Inspection reports and learning from inspections

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A L Laing (9010983)

Inspection outcome: Standards met

Last inspection: 24/05/2019

Pharmacy context

The pharmacy is in Lerwick, the main town and port of the Shetland Islands. The pharmacy re-located in August 2018 and moved from the town centre to an edge-of-town location. The pharmacy dispenses NHS prescriptions and provides extra services. The main entrance provides access to the main consultation room. And a small side entrance provides access to a separate consultation area. ​The pharmacy supplies medicines in multi-compartmental medicine packs when people need extra help. And provide a delivery service to support housebound and vulnerable people.  

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy keeps some records of mistakes when they happen. But, this could be improved upon to make sure that services develop and improve. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. ​People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

Principle 2. Staff

Standards met

The pharmacist updates the pharmacy team members when there are service changes. And this ensures they are up to date with new practices and procedures. The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team are new into their roles. And have been enrolled onto the necessary training courses so that they provide safe and effective services. The pharmacist has a plan to supervise the trainees. And this ensures they are given extra support when it is needed. The pharmacy team members support each other in their day-to-day work. And they can speak up when there are problems.

Principle 3. Premises

Standards met

The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

Principle 4. Services, including medicines management

Standards met

The pharmacy is accessible to people with mobility difficulties. It displays its opening times in the window. But does not always provide easy access to patient information leaflets. This may mean that people do not know what services and extra support is available to them. The pharmacy carries out dispensing in a safe and effective way. And ensures that people do not run out of their medicines. The pharmacy dispenses multi-compartmental medicine packs. But it does not always supply extra information to support people and their carers. The pharmacy provides an NHS prescription collection and delivery service. This ensures extra support is provided to people who need help with their medicines. ​The pharmacy sources, stores and manages its medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information.​

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. The pharmacy team regularly checks the accuracy of equipment used to measure medicines, such as the one used for measuring the quantity of methadone for patients. The pharmacy team has access to a range of up to date sources on the clincial use of medicines. So, they can check the medicines are appropriate for patients when they need to.

Pharmacy details

Kantersted Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards