Inspection outcome: Standards met
Last inspection: 24/05/2019
Pharmacy context
The pharmacy is in Lerwick, the main town and port of the Shetland Islands. The pharmacy re-located in August 2018 and moved from the town centre to an edge-of-town location. The pharmacy dispenses NHS prescriptions and provides extra services. The main entrance provides access to the main consultation room. And a small side entrance provides access to a separate consultation area. The pharmacy supplies medicines in multi-compartmental medicine packs when people need extra help. And provide a delivery service to support housebound and vulnerable people.
Inspection summary findings
Principle 1. Governance
The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy keeps some records of mistakes when they happen. But, this could be improved upon to make sure that services develop and improve. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.
Principle 2. Staff
Principle 3. Premises
The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. The pharmacy team regularly checks the accuracy of equipment used to measure medicines, such as the one used for measuring the quantity of methadone for patients. The pharmacy team has access to a range of up to date sources on the clincial use of medicines. So, they can check the medicines are appropriate for patients when they need to.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |