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Pharmacy inspections

Inspection reports and learning from inspections

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A L Laing (9010983)

Inspection outcome: Standards met

Last inspection: 20/10/2022

Pharmacy context

​​This is a community pharmacy in Lerwick. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers substance misuse services and dispenses private prescriptions. Pharmacy​ team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs).

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services effectively. And team members have discussions to help reduce risks following mistakes made during the dispensing process. The pharmacy keeps people’s private information secure. And it keeps the records it needs to by law. Pharmacy team members understand how to recognise and respond to safeguarding concerns.

Principle 2. Staff

Standards met

Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. The pharmacy supports team members in training to obtain the skills they need. And it provides relevant training as and when required to develop the necessary knowledge and skills for their roles.

Principle 3. Premises

Standards met

The pharmacy's premises support the safe delivery of its services. And team members effectively manage the space for dispensing medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.

Principle 4. Services, including medicines management

Standards met

The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team carries out checks to make sure medicines are in good condition and suitable to supply. And it has arrangements to identify and remove medicines that are no longer fit for purpose. The pharmacy provides services which are easily accessible. And it manages its services well to help people receive appropriate care.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.

Pharmacy details

Kantersted Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards