Inspection outcome: Standards met
Last inspection: 15/04/2021
Pharmacy context
The pharmacy is located on a parade of shops in Dover town centre. The people who use the pharmacy are mainly older people. The pharmacy provides a range of services, including the New Medicine Service, and an anticoagulant monitoring service which is managed by a pharmacist independent prescriber. It also provides medicines as part of the Community Pharmacist Consultation Service. And supplies chlamydia treatment and nicotine replacement therapy to people who had been referred by another healthcare professional. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It protects people’s personal information well. And people using the pharmacy are able to provide feedback about the services. Team members understand their role in protecting vulnerable people. And the pharmacy largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with some ongoing training material to support their learning needs and maintain their knowledge and skills. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. And they can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. And the pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these items. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. And it dispenses medicines into multi-compartment compliance packs safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |