Sheppards Pharmacy (1043537)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Its team members record their mistakes. And they take action to help stop some mistakes from happening again. But they do not review all mistakes. So it is likely that some chances to learn from them might be missed. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage the workload safely. Pharmacy team members understand their roles and responsibilities. They can speak up about the way the pharmacy works

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

The pharmacy promotes the services it provides so that people know about them and can access them easily. If it can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are safe and effective and it generally manages medicines well. The pharmacy’s team members give people prescribed high-risk medicines additional advice to help make sure that they use these safely. But they do not always keep prescription forms for the dispensed medicines waiting to be collected. This could mean that they will not always have all the information they need to resolve queries.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.