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Pharmacy inspections

Inspection reports and learning from inspections

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A & J M Sheppard Ltd (1043537)

Inspection outcome: Standards met

Last inspection: 24/05/2019

Pharmacy context

This is a pharmacy situated next door to a small medical centre. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy provides a wide range of services including emergency hormonal contraception, smoking cessation, treatment for minor ailments and a seasonal flu vaccination service for NHS and private patients. Substance misuse services are also available.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team works safely. Its team members record their mistakes. And they take action to help stop some mistakes from happening again. But they do not review all mistakes. So it is likely that some chances to learn from them might be missed. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage the workload safely. Pharmacy team members understand their roles and responsibilities. They can speak up about the way the pharmacy works

Principle 3. Premises

Standards met

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy promotes the services it provides so that people know about them and can access them easily. If it can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are safe and effective and it generally manages medicines well. The pharmacy’s team members give people prescribed high-risk medicines additional advice to help make sure that they use these safely. But they do not always keep prescription forms for the dispensed medicines waiting to be collected. This could mean that they will not always have all the information they need to resolve queries.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.

Pharmacy details

Troed-y-Bryn Pharmacy

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards