Pharmacy context
This is a community pharmacy in Glasgow. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via patient group directions (PGDs).
Inspection summary findings
Principle 1. Governance
The pharmacy does not keep its policies and procedures up to date. And there is evidence to show that team members do not always follow them. The pharmacy does not keep records of near miss dispensing mistakes. And it does not always take the opportunity to monitor and provide assurance that services are safe. Team members recognise and appropriately respond to safeguarding concerns. They suitably protect people's confidential information and keep the records they need to by law.
Principle 2. Staff
Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. But the pharmacy cannot show it has adequate induction procedures in place to help new team members follow safe practices. Team members work together to manage the workload. But they don’t always take the opportunity to learn together and make improvements to keep services safe.
Principle 3. Premises
The pharmacy premises support the safe delivery of its services. And it effectively manages the space for the storage of its medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible, and it obtains its medicines from reputable sources. Team members stores medicines appropriately. But they are not always able to show they are in good condition and suitable to supply. The pharmacy cannot show it has arrangements to identify and remove medicines that are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.