Inspection outcome: Standards met
Last inspection: 23/05/2024
Pharmacy context
This is a community pharmacy in Glasgow. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines use. And they supply over‐the‐counter medicines and prescription only medicines via patient group directions (PGDs).
Inspection summary findings
Principle 1. Governance
The pharmacy team members work to professional standards to keep services safe and effective. They discuss mistakes that happen when dispensing. And they keep records to identify patterns in the mistakes and reduce the risk of errors. The pharmacy keeps the records it needs to by law, but it does not always securely dispose of information. Team members understand their roles in protecting vulnerable people.
Principle 2. Staff
The pharmacy reviews its staffing levels to ensure it has the right number of suitably skilled pharmacy team members working when it needs them. Team members have the right qualifications and skills for their roles and the services they provide. And the pharmacy supports team members to learn and develop.
Principle 3. Premises
The pharmacy premises are secure, clean, and hygienic. The pharmacy has adequate facilities for people to have private conversations with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible. And it provides its services safely. The pharmacy gets its medicines from reputable sources. It generally stores its medicines appropriately, but some medicines are stored without all the information they should have.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people's private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |