Inspection outcome: Standards met
Last inspection: 06/09/2022
Pharmacy context
This is a community pharmacy on a main road in a residential area in the city of Glasgow, Lanarkshire. The pharmacy sells over‐the‐counter medicines, dispenses NHS and private prescriptions. And it delivers medicines for some people to their homes. The pharmacy supplies some people with their medicines in multi‐compartment compliance packs to help them take their medicines. It also offers the NHS Pharmacy First Service.
Inspection summary findings
Principle 1. Governance
The pharmacy has up-to-date processes in place to help the pharmacy team effectively and safely manage the risks to the services it provides to people. Team members keep most of the records they need to, and they generally keep people’s private information safe. The team has the knowledge to help protect vulnerable people who use the pharmacy. Team members discuss and record details of mistakes they make while dispensing. And they review them to help make changes to the way they work to improve patient safety.
Principle 2. Staff
The pharmacy team members have the skills to effectively provide the pharmacy's services. The pharmacy supports its team members in keeping their knowledge and skills up to date. And it supports them to make changes to improve the way the pharmacy operates. Team members feel comfortable in raising professional concerns and giving feedback.
Principle 3. Premises
The pharmacy is clean and secure. And its premises are suitable for the services it provides. It has a small consultation room where people can have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy team manages and delivers the pharmacy’s services well. And it makes its services easily accessible to people. The pharmacy sources its medicines from recognised suppliers, and it completes regular checks of its medicines to make sure they are suitable to supply. But it doesn't always keep records of the checks it makes to help show it is appropriately managing its medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services. And it uses its equipment properly to help protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |