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Pharmacy inspections

Inspection reports and learning from inspections

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7-11 Pharmacy (1100687)

Inspection outcome: Standards met

Last inspection: 22/08/2019

Pharmacy context

This community pharmacy is situated on a road with mixed housing and shops in Leicester. Most of the activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi-compartment compliance packs to people who live in their own homes. It also supplies medicines to some people living in residential care homes. Other services that the pharmacy provides includes prescription deliveries to people’s homes, Medicines Use Reviews (MUR), New Medicine Service​ (NMS) checks, and​ seasonal flu vaccinations under both NHS and private patient group directions (PGDs). The pharmacy also provides some medicines through private PGDs including malaria and meningitis prophylaxis.  

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy mainly identifies and manages the risks associated with the provision of its services. The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people. The pharmacy has some procedures to learn from its mistakes. But it doesn’t record all its near misses. So, it could be missing opportunities to improve its services. 

Principle 2. Staff

Standards met

The pharmacy’s team members are suitably trained for the roles they undertake. Team members work well together. They are able to share ideas to improve how the pharmacy operates. And they can raise concerns if needed. The team members receive support in keeping their skills and knowledge up to date. But a structured programme for on-going training could enhance the training provided.

Principle 3. Premises

Standards met

The pharmacy keeps its premises safe, secure and appropriately maintained. The pharmacy protects personal information. 

Principle 4. Services, including medicines management

Standards met

The pharmacy mainly provides its services safely. The pharmacist is helpful and supportive to people who use the pharmacy. The pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely but because not all medicines are stored in original packs it could mean that the pharmacy isn’t always able to identify all expired stock or stock affected by drug recalls.

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It largely maintains its equipment and facilities adequately.

Pharmacy details

84B Berners Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards