Inspection outcome: Standards met
Last inspection: 20/07/2023
Pharmacy context
This is a distance-selling pharmacy situated in an industrial estate in Coventry, West Midlands. The pharmacy relocated into brand new premises about six months ago. Its main activity is dispensing NHS prescriptions to community patients living in the local area and it sells pharmacy-only medicines on-line. It supplies medicines in multi-compartment compliance packs to some people who need assistance in managing their medicines at home. The pharmacy is closed to the public and medicines are delivered via a delivery driver.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to help deliver its services safely and effectively. And it generally keeps the records it needs by law to show that medicines are supplied appropriately. Members of the pharmacy team understand safeguarding requirements and they keep people’s private information securely. However, the pharmacy doesn't always record and review its dispensing mistakes. So, it may be missing opportunities to learn and improve its processes.
Principle 2. Staff
Members of the pharmacy team understand their roles and responsibilities. The pharmacy has enough team members to manage its current workload safely.
Principle 3. Premises
The pharmacy’s premises are adequate for the services it provides. And they are kept secured against unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its dispensing services safely. It obtains its medicines from reputable sources and stores them correctly. It takes the right action in response to safety alerts and recalls so that people get medicines that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide the services it offers. It maintains its equipment and facilities adequately.
Pharmacy details
Unit 4
Hotchkiss Way
Binley Industrial Estate
Coventry
CV32RL
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |