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Pharmacy inspections

Inspection reports and learning from inspections

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29 Fleet Street Limited (9010697)

Inspection outcome: Standards not all met

Last inspection: 22/03/2022

Improvement action plan


Pharmacy context

This is a distant-selling pharmacy located within a private clinic in the City. The clinic is registered with the CQC. The pharmacy dispenses a few prescription-only medicines as part of 'travel packs' which it sells online. The pharmacy has not been providing any services since the start of the Covid-19 pandemic and has resumed only recently. The inspection took place during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages the risks associated with its services. It generally keeps the records it needs to by law, so it can show that supplies are made safely and legally. People who use the pharmacy can provide feedback and the pharmacy team have received training to help protect the welfare of vulnerable people. When a dispensing mistake occurs, team members react appropriately.

Principle 2. Staff

Standards met

The pharmacy has enough team members for the services it provides. Team members are provided with time at work to complete ongoing training and have access to a range of resources to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards not all met

The website for the pharmacy’s associated prescribing service allows the selection of prescription-only medicines before an appropriate consultation with a prescriber. Otherwise, the premises are clean, and the pharmacy provides a safe and secure environment for people to receive services. 

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services in a safe way. It obtains its medicines from reputable sources and keeps them secure and stores them properly. This helps it make sure that they are safe for people to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services.

Pharmacy details

29 Fleet Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.