Inspection outcome: Standards met
Last inspection: 09/05/2019
The pharmacy is in Bradford city centre. It is open 100 hours per week. And, it is open seven days a week. The pharmacy team mainly dispenses NHS prescriptions and sells a range of over-the-counter medicines. The pharmacy offers services including medicines use reviews (MUR), the NHS New Medicines Service (NMS) and emergency dispensing of medicines via the NHS Urgent Medicines Supply Advanced Service (NUMSAS). The pharmacy team members provide a substance misuse service, including supervised consumption, and needle exchange. The pharmacy provides multi-compartmental compliance packs to people living in their own home.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks. It keeps them up to date. The pharmacy has systems in place to manage any complaints it receives from people using its services. And it maintains the pharmacy records it must by law. But it doesn’t keep a record of how much it has in stock for all the medicines it should. So, the team can’t check the record is correct and may not know if there are any errors or losses. Pharmacy team members read and follow the procedures. They keep people’s private information secure. They know how to protect the welfare of children and vulnerable adults. And, they relate this to people using their services. The team members record and discuss mistakes that happen. They use this information to learn and make changes to help prevent similar mistakes happening again. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve.
Principle 2. Staff
The pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training, but don’t have a regular training plan. And the pharmacy doesn’t formally discuss team members performance or training needs. So, they may not keep their knowledge and skills up to date.
Pharmacy team members do not always establish and discuss specific causes of mistakes. This means they may miss chances to learn from errors and make the most effective changes to make pharmacy services safer.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a room where people can speak to pharmacy team members privately. And, it uses a dedicated area to help protect the privacy of people using different services and to protect the safety of staff.
Principle 4. Services, including medicines management
The pharmacy is accessible to people. And it generally provides its services safely and effectively. It stores, sources and manages its medicines safely. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines and to identify what they look like. But, they do not regularly provide people with medicines information leaflets. So, people may not have correct information they need to help them take their medicines safely. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with some advice.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|