| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 4.2 | The pharmacy heavily relies on checks made by its computer system provider. It cannot demonstrate that it effectively limits the quantities of pharmacy-only medicines, particularly those which are liable to misuse, that people can safely buy online. Nor can it show that it effectively manages repeat purchases. So the pharmacy has inadequate safeguards in place to prevent people buying large quantities of medicines that may be unsafe and clinically inappropriate. |
Online sales on the website has been immediately suspended for now. The third party provider has agreed to start looking into building into their system the following; 1. Maximum limits allowed in a shopping basket for Pharmacy-only medicines. 2. Multiple account opening by same person |
23/07/2026 | 03/07/2026 |
| 1.1 | The pharmacy does not appropriately identify and manage the risks associated with the sale of medicines at a distance. And it cannot give sufficient assurance that the providers of the prescribing service that it works with are operating safely as set out in GPhC ‘guidance for registered pharmacies providing pharmacy services at a distance, including on the internet’. The pharmacy's risk assessment lacks detail and does not include information about the necessary safeguards for individual medicines being provided at a distance. Nor does it include enough detail on where the responsibilities lie between the pharmacy and the third party prescribing service it works with. |
Private prescribing bit of the Agreement between Medico2u Pharmacy and the third party provider has been terminated. The agreement now only covers prescriptions from UK GPs for now until the other safeguards are in place. Service taken down from website until the needed assurances are in place either with the third party provider, another provider or in-house |
23/07/2026 | 03/07/2026 |
| 1.2 | The pharmacy cannot show that it completes regular audits for the sale of medicines online. This may mean that issues with the service provision are not identified, such as suitability of communication methods and clinical decisions including refusal of sales. |
Regular Audits will be completed once the new safer service is back online. Online sales on the website has been immediately suspended for now. |
23/07/2026 | 03/07/2026 |
Pharmacy inspections
Inspection reports and learning from inspections