| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy’s risk assessments for supplying medicines to people through remote consultation services are incomplete. They do not include all the risks about each specific treatment provided including for the Pharmacy-only medicines sold through the pharmacy's website. So, the pharmacy does not provide sufficient assurances about how it is managing risk when supplying medicines through these services. |
Risk Assessments (RAs) - Develop RAs for treatment categories and Pharmacy-only Medicines. |
11/11/2025 | 16/11/2025 |
| 1.6 | The pharmacy does not keep its responsible pharmacist record or controlled drug register in accordance with requirements. |
1. Responsible Pharmacist (RP) Record – Maintain RP log in accordance with requirements. 2. Controlled Drug (CD) Register – Maintain CD Register in accordance with requirements. |
28/10/2025 | 28/10/2025 |
| 4.4 | The pharmacy does not have appropriate arrangements to ensure it receives notification of medicine recalls and patient safety alerts. This means there are no assurances that it is carrying out appropriate checks when concerns about the safety of a medicine are raised. |
1. Subscriptions to Alerts – Subscribe to MHRA Drug Alerts and NHS England Central Alerting System (CAS) notifications. 2. Recall & Safety Alert Log – Issue and maintain Recall & Safety Log. |
28/10/2025 | 28/10/2025 |
| 5.1 | The pharmacy does not ensure it has the appropriate equipment readily available to support it in providing its vaccination services safely and effectively. |
1. Vaccination Service - Pause the vaccination service until appropriate minimum emergency kit has been procured. 2. Emergency readiness equipment – Procure appropriate minimum emergency kit before resumption of vaccination service. |
28/10/2025 | 28/10/2025 |
Pharmacy inspections
Inspection reports and learning from inspections