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Pharmacy inspections

Inspection reports and learning from inspections

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Veritas Pharmacy (9012617) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy doesn’t have complete risk assessments for all its services. It doesn’t have a risk assessment for each treatment supplied as part of its prescribing service and it doesn’t include risks of supplying medicines for unlicenced indications, such as Kenalog. And the procedures relating to its private prescribing services do not provide enough detail about the scope of the service to ensure it provides these services safely.

1. Develop and implement individual clinical risk assessments for each private treatment offered, including unlicensed uses.
2. Update the Private Prescribing SOP to clearly define the scope of practice, inclusion/exclusion criteria, and consultation protocol.

08/09/2025 08/09/2025
1.2

The pharmacy has not completed any audits of the services it provides. This includes for its private clinical services. And there is no schedule of audits planned. So, the pharmacy is unable show how it continually monitors and improves the safety and quality these services.

1. Create an annual audit schedule covering all private clinical services.
2. Complete baseline audits for each service including documentation, consent, and patient outcomes.
3. Set up quarterly reviews to monitor and implement improvements.

08/09/2025 08/09/2025
4.2

The pharmacy does not receive legally valid prescriptions from the private prescribing service for the prescription only medicines prescribed as part of the service.

1. Implement a revised prescription issuing process ensuring all prescriptions meet legal validity.
2. Prescriptions to be issued following consultation using a secure system and stored in line with regulatory requirements.

22/08/2025 08/09/2025