| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.5 | The pharmacy cannot demonstrate that it has appropriate insurance arrangements in place to cover the pharmacy services it provides. This means people may not be sufficiently protected in the event of a serious mistake |
We now have indemnity insurance and public liability insurance in place. |
21/08/2025 | 16/07/2025 |
| 1.1 | The pharmacy does not have all of the standard operating procedures that are required by law, for example those covering Responsible Pharmacist regulations. This means that it may not always operate in a safe and efficient way. |
We have revised our current SOPs and updated to ensure that it outlines all of the protocols and procedures involved in day to day operations and pharmacy service provision. We have sought advice from reputable organisations in this regard for guidance. |
21/08/2025 | 20/08/2025 |
| 1.6 | The Responsible Pharmacist log does not meet legal requirements as the current format does not enable an audit trail showing the details of any alterations and amendments. So, this means it is not a reliable record showing who was responsible for the safe and effective running of the pharmacy at a set point in time. |
We have now in place a physical Responsible pharmacist log in place at the pharmacy which will enable for an effective audit trail, showing any alternations and amendments. |
21/08/2025 | 20/08/2025 |
| 1.1 | The pharmacy's risk assessments are lacking. It cannot demonstrate that it is effectively managing the risks associated with its services, particularly with regard to the online sale and supply of higher-risk medicines which can be abused and misused, and may put people at risk of harm. |
Revision of risk assessment and making necessary additions to ensure that it is inclusive of risks associated with service provision. This includes the provision of treatment which carry abuse potential. |
21/08/2025 | 20/08/2025 |
| 4.2 | The pharmacy cannot demonstrate that the services it provides are delivered safely and effectively. It cannot demonstrate that it makes sufficient checks to ensure that sales of medication are safe. There is evidence of supplies of sedating antihistamine that may not be appropriate. And the pharmacy cannot provide assurance that people are safeguarded from accessing medicines which are known to be liable to abuse and may cause a risk of harm. |
Revision of current protocols regarding online sales and have add in place additional restrictions to minimise the risk of inappropriate sales. Such restrictions include the mandatory condition for consent to engage with the patients GP surgery/ access to medical records to ensure that the treatment is safe. |
21/08/2025 | 20/08/2025 |
Pharmacy inspections
Inspection reports and learning from inspections