| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy has undertaken some risk assessments of its services including a risk assessment for the sale of Pharmacy Only (P) medicines online. But it does not have an overarching risk assessment that shows how it has considered and mitigated all of the risks of the model it is using including the overall risks of the service and ensuring appropriate records are kept. And the pharmacy is not following its own procedures for the supply of P medicines. |
JRapha Pharmacy will introduce overarching risk assessments that consider and mitigate all risks of the model used is in progress. All records of P medicines sold will be kept on Pharmsmart. |
21/05/2025 | 21/05/2025 |
| 1.6 | The pharmacy cannot show that it keeps all the records it needs to for the safe provision of its services. The pharmacy does not routinely record the reasons it has supplied P medicines. |
All records will be kept on Pharmsmart for the safe provision of our services. Reasons for the supply of P medicines will be documented on patient’s note. |
21/05/2025 | 21/05/2025 |
| 4.2 | The pharmacy was not considering all the risks of selling P medicines online. It does not ask appropriate questions every time it sells a P medicine. And it does not make records of the reasons it has sold the medicine. |
The WWHAM questions are used to form the basis of our conversations with the customers, whether we are responding to their symptoms and recommending a P medicine. Reasons for selling P medicine will be documented on patient’s note. |
21/05/2025 | 21/05/2025 |
Pharmacy inspections
Inspection reports and learning from inspections