Torlum Pharmacy (9012142) - Improvement action plan

The pharmacy doesn’t adequately identify and manage all risks associated with its services. It does not update written procedures when it significantly changes its way of working. This includes for the automated dispensing of medicines multi-compartment compliance packs. And not all its team members know how to use the machine, creating a potential risk of error or a delay to people's treatment.

Sop’s completed

Recruitment of one extra P/T member of staff

Linda (dispenser has been trained how to use robot)

At least two other dispensers, from other branches, to be trained on using the robot. This will be ongoing decided by staffing levels in the other pharmacies.