Lloydspharmacy.com (9011003) - Improvement action plan

The pharmacy is associated with a prescribing service whose website allows people to select a medicine before starting a consultation with a prescriber. This makes the website appear transactional and it means there may be more risk that people may not always receive the most suitable medicine for their needs.

1. The SI to have a discussion with the Online Doctor (OD).
2.The following will be actioned for the website. All consultations to start from the conditions page and not the treatment/medication page. The website will not allow the selection of preferred medication before the consultation with the prescriber has started.
3. Set up a call to cascade information to the pharmacy team about the proposed changes and implementation dates for the website.
4. Discuss the full report and formulate an action plan for other areas of improvement required.