| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy does not identify and manage the risks to patient safety resulting from poor staffing levels. These have been cited as a precipitating cause in two recent dispensing errors. |
We have already been advertising for a new dispensing assistant. We have had two applicants. |
16/03/2020 | 10/03/2020 |
| 1.2 | There is insufficient reflection and learning to prevent mistakes from happening again. |
All near misses will be recorded. And, the staff are now required to read and sign the monthly near miss and error log. |
16/03/2020 | 10/03/2020 |
| 1.6 | The pharmacy does not keep the up-to-date records that it must by law. |
All private prescriptions records will be held electronically in future. All of the required information will be recorded. |
16/03/2020 | 10/03/2020 |
| 1.7 | The pharmacy team members do not keep people’s private information safe. They keep confidential information in an easily accessible, unlocked room. |
The consultation rooms have been cleared. |
16/03/2020 | 10/03/2020 |
| 2.1 | The pharmacy does not have enough staff to manage its workload safely. And, this may have been a contributing factor to two recent errors. |
We have already been advertising for a new dispensing assistant. We have had two applicants. |
16/03/2020 | 10/03/2020 |
| 2.4 | The pharmacy team have no time to complete any on-going learning at work. And, those team members who are in training are not adequately supported with their courses. |
A new timetable is being constructed that will allow protected time for training. |
16/03/2020 | 10/03/2020 |
| 2.5 | The pharmacy team are not supported by the higher management. They have consistently raised legitimate concerns about the staffing levels which have not been addressed. |
We held our monthly staff meeting and I have reassured the team that they are supported and explained to them where we are with recruiting of more staff. |
16/03/2020 | 10/03/2020 |
| 3.5 | The consultation rooms and the staff toilets are not adequately heated. This means that these areas are not comfortable, either for the people wanting private conversations, or, for the team members who need to use the facilities. |
A heater has been provided to the consulting rooms. The toilets will need redecorating before heaters can be fitted. I have given the instructions for the work to be done as soon as possible. |
16/03/2020 | 10/03/2020 |
| 4.3 | The pharmacy does not store all its medicines safely. And, some medicines are not subject to recognised standards. This means that people may not be getting medicines of a desired quality. |
I have given instruction to the warehouse to cease buying unlicenced thiamine 100mgm. |
16/03/2020 | 10/03/2020 |
Pharmacy inspections
Inspection reports and learning from inspections