Alconbury Chemist (9010858) - Improvement action plan

The pharmacy doesn’t have a robust system to monitor and learn from mistakes that its team members make during the dispensing process.

Near Miss Procedure in play and Dispensing error procedure explained to all team members.
In relation to dealing with dispensing errors, the team has been reminded of the need to always involve the SI at the earliest opportunity. And to contact NPA for support in the event of an error.

Some pharmacy team members are not doing the appropriate training for the roles they undertake.

ALL staff are enrolled on the appropriate course, with the NPA.
Anyone not on the appropriate training course will not engage in work not applicable to their job role eg. Counter staff will not be involved in the dispensing process.

The pharmacy cannot show that it stores medicines requiring refrigeration at the right temperatures. And medicines are not always kept in appropriately labelled containers.

The use of unlabelled bottles/cartons of mixed batched medication for medicine storage has been stopped with immediate effect.
Medicines are no longer stored in the smaller fridge with immediate effect.
The larger fridge is less than 6 months old and temperature is regulated and recorded. Action will be taken to contact Coolmed and/or look at the manufacturers literature to ensure staff are clear on how to operate the regulation of temperature, including what action to take in the event of irregular readings.