| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy operates as a dispensing hub to assemble prescriptions on behalf of other pharmacies within the McParland group. But some of these pharmacies are owned by a different legal entity, which means it is not lawful for the hub pharmacy to assemble medicines on their behalf. |
All the pharmacies will be transferred to HA McParland Ltd |
30/06/2025 | 02/04/2025 |
| 1.2 | The pharmacy does not have effective procedures in place to manage dispensing incidents relating to the hub operation. And it does not record and review near miss errors. This means team members miss opportunities to make improvements and learn from things that go wrong. |
The pharmacy has incident procedures in place which have been followed up. Incidents are recorded at the hub pharmacy and the spoke pharmacy so both teams are made aware. |
01/05/2025 | 02/04/2025 |
| 1.6 | The pharmacy cannot produce a responsible pharmacist record as required by law. |
A responsible pharmacist record has been reintroduced and this is being monitored by the superintendent. |
15/04/2025 | 02/04/2025 |
| 1.1 | The pharmacy's standard operating procedure for the hub operation does not cover all aspects of the service. For example, remote access to patient medications record, the supply of valproate in compliance packs, recording of interventions, and managing incidents. This means it cannot demonstrate it is operating effectively and team members are not able to reference appropriate work instructions if needed. |
The pharmacy's SOPs have been updated, including hub and spoke SOPs. Staff have been given the updated SOPs to read, understand and sign. The medication records are available to the staff at the pharmacy if required. |
01/05/2025 | 02/04/2025 |
| 4.3 | The pharmacy's stock medicines are not stored in an orderly manner. Some stock is kept in random locations and wholesale stock is not always properly separated from pharmacy stock. This could increase the risk of selecting the wrong medicine when assembling prescriptions, and team members may use wholesale stock instead of stock dedicated for dispensing. |
The stock has been organised and wholesale stock has been separated. |
01/05/2025 | 02/04/2025 |
Pharmacy inspections
Inspection reports and learning from inspections