West Hill Pharmacy (1125585) - Improvement action plan

The pharmacy does not identify and manage all the risks for the private services it provides. The written procedures in place do not reflect current practice for providing the private services which means the pharmacy team may not be following the most up-to-date processes. Not all the team members have signed the SOPs that are available to show they have read and understood them. So, they may not have all the required knowledge to complete their roles safely and effectively. There are no documented risk assessments for the pharmacy's private services to ensure the services are delivered safely and efficiently.

Risk Assessment had been updated.
The standard operating procedures (SOPs) have been updated to reflect the practice and all staff involved understood and signed.