| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.5 | The pharmacy cannot demonstrate that the current indemnity insurance in place covers the remote provision of treatment, as this falls outside the scope of the patient group directions (PGDs). |
As soon as it was brought to our attention, remote provision of treatment was ceased. Our insurance covers PGD supply, but we have stopped all activity of any supply online. |
08/01/2025 | 04/12/2024 |
| 1.1 | The pharmacy does not demonstrate that it effectively identifies or manages the risks associated with its services. The pharmacy provides access to medicines and treatments online for a number of different health conditions under patient group directions (PGD), but this falls outside the scope of the PGDs, so the supplies of medication are not legal, and may compromise patient safety. |
The online PGD service was shut down straightaway on 4 Dec 2024. The website hosting service was notified. The PGD provider was contacted as it was believed the online element was covered, but nevertheless this aspect has been withdrawn. |
08/01/2025 | 04/12/2024 |
| 4.2 | The pharmacy does not have a robust process to verify people's identification when supplying medcines online, and may increase the possibility of supplying medicines or treatment which are not appropriate or safe to use. |
Mandatory identification verification was implemented in May 2024 after being informed of incident, and performing a review of our services. As of 4 Dec 2024, all online sales have ceased. |
08/01/2025 | 04/12/2024 |
Pharmacy inspections
Inspection reports and learning from inspections