| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 3.2 | The pharmacy consultation room door has a clear window which allows visibility into the room from the retail area. This is not sufficient to protect people's dignity and confidentiality when receiving consultation services from the pharmacy team. |
We will cover the window on the consultation room door in order to protect people’s dignity and confidentiality when receiving consultation services from the pharmacy team. |
21/01/2026 | 18/12/2025 |
| 3.5 | Areas of the dispensary are insufficiently lit. And so, pharmacy team members are carrying out dispensing activity in conditions which increase the risk of mistakes being made. |
We will call an electrician into the pharmacy to ensure the whole dispensary is sufficiently lit. So that the risk of mistakes being made is reduced. |
21/01/2026 | 18/12/2025 |
| 4.3 | The pharmacy does not check or maintain records of the operating temperature ranges of each fridge it uses to store medicines. And so, it cannot demonstrate that medicines that require cold storage continue to be fit for purpose. |
We will have paper fridge temperature logs on all fridges, and have a staff member going around to check and log fridge temperatures every morning. |
07/01/2026 | 18/12/2025 |
Pharmacy inspections
Inspection reports and learning from inspections