| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy doesn’t identify and manage key risks with its services. The team doesn’t always work in the safest and most effective way. The pharmacy team are working under pressure to dispense a backlog of prescriptions. And so other tasks are not being completed fully or regularly. |
• Backlog to be cleared utilising Relief Dispenser and double Pharmacist cover |
11/02/2020 | 07/02/2020 |
| 1.2 | There is no evidence that pharmacy team members complete or share learning when they make mistakes. And, there is no evidence of any changes being made to improve and make pharmacy services safer. |
• The two errors not recorded or investigated from October and November have now been reported, with key learnings and actions identified |
11/02/2020 | 07/02/2020 |
| 2.1 | The pharmacy is not utilising the skills of its team to ensure the safe and effective provision of its services. Due to a backlog of work the available team members work under increased pressure and cannot complete the work in a timely manner. And they don’t work in the most efficient way. The team are not completing other required tasks regularly or completely. |
• Backlog to be cleared utilising Relief Dispenser and double Pharmacist cover |
11/02/2020 | 07/02/2020 |
| 3.1 | The pharmacy has significant amounts of clutter on benches and floors in the area where prescriptions are prepared. And this means there is a significant risk of pharmacy team members tripping and falling over dispensing baskets on the floor. And, there is an increased risk of mistakes being made with the dispensing of people's prescriptions. |
• Make use of available technology through our off-site dispensing solution (MediPAC) to reduce the number of items dispensed locally |
11/02/2020 | 07/02/2020 |
| 4.3 | The pharmacy does not adequately manage its stock ordering. And, this means the drawers where it stores its medicines are cluttered and overfull. There is an increased risk of mistakes being made whilst dispensing. |
• Team to have a briefing regarding the importance of tight stock control and all orders are to be reviewed prior to transmitting to see if replacement stock is required |
11/02/2020 | 07/02/2020 |
Pharmacy inspections
Inspection reports and learning from inspections