Well (1088497) - Improvement action plan

The pharmacy's team members are deployed in such a way that, for periods of time, there are not enough team members to operate the pharmacy safely and effectively. The pharmacy team is not able to manage its workload effectively and complete routine housekeeping tasks, such as keeping the premises clean and tidy.

- Review the following to identify any time period when there are not enough colleagues to operate the pharmacy safely and effectively:
(1) Current staffing levels and compare it against MaxE.
(2) Complete or update the staffing and capability assessment and appropriately assign activities which can be carried out by the ACT.
(3) Review staffing rota for the next 6 weeks.

- Review the support provided from relief colleagues to cover unplanned absence and initiate the recruitment process if necessary.
- Engage patients to sign up SMS notification and encourage them to come to the pharmacy when they have received the SMS notification.

The consultation room is not kept in an appropriate condition for people to use to receive healthcare services.

Create a cleaning rota and ensure all colleagues are aware of the expectations.

AOM to check whether the cleaning rota is followed during pharmacy visits.