Right Medicine Pharmacy (1042791) - Improvement action plan

Standard not met	Reason	Action being taken by the Pharmacy	By when	Notification By Pharmacy Improvements Made
1.1	The standard operating procedures are out-of-date, no longer fit for purpose and therefore not read or followed by team members.	SOP,s folder was on the shop computer and had also been emailed to pharmacist manager on 2 occasions with updated version. Pharmacist manager reminded of importance in dealing with things. SOP,s have now all been printed out and into a hard copy folder so all staff have easy access at all times. All staff to re read and sign hard copy SOP,s in folder	20/04/2020	28/04/2020
2.2	The pharmacy does not identify team members' learning and development needs. And it does not provide them with time or resources to address their learning needs.	Manager has been reminded that measures were put in place so that staff training could take place regularly. Staff to stage lunch hour if required so they can have uninterrupted time in shop doing training modules. This also means staff can have access to shop computer without compromising running of shop. Staff training progress form now to be completed and sent to superintendent at end of each month to show progress.	20/04/2020	28/04/2020

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