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Pharmacy inspections

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Monklands Pharmacy (1042188) - Improvement action plan

GPhC Reference 1042188

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.2

The pharmacy team members do not regularly record errors they make whilst dispensing. And the pharmacy does not review its dispensing errors to identify root causes to help prevent such errors happening again.

1.2 The pharmacy team members do not regularly record errors they make whilst dispensing. And the pharmacy does not review its dispensing errors to identify root causes to help prevent such errors happening again. Each staff member to be assigned a near miss register of their own, in which they will log such events. This log will be reviewed monthly to identify any patterns, issues, etc that can be addressed and rectified to prevent recurrence. Superintendent reviewing and staff member to initial review of log.
There will be a dispensary communication book, kept near the main computer, to log handover information: including any common errors that are identified. 10 working days from receipt of the finalised report Superintendent and all dispensary staff

 23/04/2020 22/04/2020
1.7

The pharmacy does not always properly segregate and destroy its confidential waste. And it does not always protect people's privacy.

All confidential waste is to be placed in new easily accessible countertop bins marked for this purpose. Waste from these bins to be shredded on a regular basis, to avoid overflowing.
Awareness raised with all staff of possible visibility of any patient information e.g. repeat slips, documents, dossette sheets, by unauthorised staff, customers, delivery drivers.
Looking into starting a contract with a company to provide a confidential waste uplift.

 23/04/2020 22/04/2020
2.1

There are not enough suitably qualified and trained staff to provide the services offered by the pharmacy.

2.1 There are not enough suitably qualified and trained staff to provide the services offered by the pharmacy. Dispensary manager to review staffing rota.
Focus on staff recruitment, advertise using community pharmacy website and Facebook Scottish pharmacy locum network, for dispensary staff.
Each staff member to receive a training log, which can be kept in a training folder. Training to be by protected reading mostly, but discussions are an option. Training topics can be selected from health board communications, NPA information material, staff suggestions or current or topical issues at the time or focus on areas in the pharmacy that need improved by more training. 10 working days from receipt of the finalised report Dispensary manager & superintendent

 23/04/2020 22/04/2020
4.3

The pharmacy does not properly check the expiry date of medicines on the shelves. Nor does it properly manage the storage of all its medicines.

Use current date checking log sheets, which need to be regularly, consistently used in tandem with the date check, tidy, clean process, then filed when completed.
Superintendent to add it to weekly checklist to confirm complete.

 23/04/2020 22/04/2020
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