Hayward Pharmacy (1040347) - Improvement action plan

Up-to-date standard operating procedures (SOPs) are not readily available and have not been read by all team members.

New set of SOP’s are being prepared incorporating national standard. These will be revised to amend for our practice where appropriate, will be read and signed by all team members. There is an updated section on CDs, to include balance checking. CD balances need to be checked by both RPs

Both teams will ensure complete information about private prescriber

Although RP notice was on an older notice, this has been replaced by a new format.

Staff to minimise distractions to reduce near misses etc. Previously mental breaks and look alike, sound alike were discussed.

The pharmacy cannot demonstrate that it takes the appropriate action when it is suspected that medicines or medical devices are not fit for purpose.

We are no longer providing the blood pressure monitoring service, and therefore the BP monitor is no longer required, and it will be disposed of properly.

Actioned Pharmacy safety alerts and recalls to be printed off and stored in file folder, to confirm that they have been actioned

Patients on long term would be counselled where appropriate e.g. long term Simvastatin prescribed Clarithromycin or more recently Colchicine prescribed for familial Mediterranean fever.