M&A Pharmacies Ltd (1039261) - Improvement action plan

The pharmacy doesn’t adequately manage all of the key risks associated with the services it provides. This includes those designed to make sure people receive medicines that are fit for purpose.

Near miss logs are kept and staff are usually
Informed of any incidents and how to minimise such errors.
All sop’s will be looked at and revised where
necessary

The pharmacy has inadequate management arrangements in place to ensure its medicines are fit to supply. It stores some out-of-date medicines on its dispensary shelves. And it cannot evidence that it stores medicines requiring cold temperature storage correctly.

All responsible staff informed to maintain fridge temperatures as was our normal practice.
We have appointed responsible staff to date check all the products in the dispensary and shop on a regular basis to ensure no out of date stock are on the shelf