| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 2.2 | Not all pharmacy team members have a recognised training qualification. Neither are they on a recognised training course relevant to their role. This is not in accordance with GPhC minimum training requirements. |
One team member has been enrolled on to an OTC and Dispensing course. And another team member had been enrolled on to an OTC course The other team member is not doing the MDS anymore as they are planning to retire soon. They are now just doing the paperwork in terms of ordering the prescriptions etc. |
28/02/2020 | 05/02/2020 |
| 4.2 | The pharmacy doesn’t have suitable processes to manage the way it dispenses medicines into multi-compartment compliance packs. So, there is an increased risk of error. The pharmacy keeps records of deliveries it makes to people. But it doesn't always get signatures from people receiving their medicines. So, it doesn’t have a robust audit trail and cannot always evidence the safe delivery of people’s medicines. |
The pharmacy has changed the MDS system from Nomad to Blister packaging.This will hopefully mimimise the risks of errors.This is now Being implemented . The team dispensing the MDS have been told to keep the packaging to one side for the pharmacist to check. The delivery driver now has been instructed to have all deliveries signed for by the recipient.Any that has been posted through the letterbox will be signed by the driver on behalf of the recipient,and will be made a follow up telephone call to confirm that they have received the items. |
28/02/2020 | 05/02/2020 |
Pharmacy inspections
Inspection reports and learning from inspections