Well (1039153) - Improvement action plan

The pharmacy does not have the necessary staffing contingency plans in place to support its team through periods of unplanned absences. This had led to key tasks in the pharmacy falling behind schedule and pharmacy team members being put under increased pressure.

Review of staffing levels and skill mix (using staffing and capability assessment document) Completion of staffing rota, matrix and training plan.
•Complete and maintain 6 weeks forward planning rotas. Assess against workload and identify any shortfalls. Escalate to RDM.

Vacancy for 32 hours advertised to be recruited for in store.

RDM to increase the number of colleagues in the relief pool (currently recruiting).

Internal action plan devised to ensure key tasks which have fallen behind are completed and then maintained on an ongoing basis.

Team meeting arranged to discuss:
• Details regarding staffing in the report, ways of working and staffing levels, including best utilising the skills of colleagues effectively.
• Raising concerns
• Colleague rotas
• Leaders within the branch