| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy does not routinely assess key risks to patient safety. Its team members work with little support from the company and receive no direction to read and work according to the company's written procedures. This includes for key activities such as near miss and error management, disposal of confidential waste, safeguarding of vulnerable people, and fridge temperature recording. It restricts access to its written procedures, so they are not freely available in the pharmacy for all team members to read. |
All staff members have access to SOPs through the online portal however there was system issues meaning the staff at the Malton store could not action. RM is to visit the store and go through training on SOPs and ensure all staff have signed. Access to SOPs are not restricted all staff members have an account which they can access. |
18/12/2024 | |
| 1.2 | Pharmacy team members do not have robust arrangements to record errors and they do not know how to report dispensing errors to the right people. They do not analyse their mistakes. And they do not routinely make changes to their practices to help make the pharmacy's services safer. |
Training to be provided on incident reporting/dispensing error reporting. |
18/12/2024 | |
| 1.6 | The pharmacy does not maintain its responsible pharmacist record accurately and in accordance with the law. |
I do not agree with this statement the RP log clearly states who the responsible pharmacist is on any day and is attached with this e-mail |
18/12/2024 | |
| 1.7 | The pharmacy does not have a system in place to destroy confidential waste, which increases the risk of it being disposed of inappropriately. |
Confidential waste is shredded on site and disposed of in general waste. |
18/12/2024 | |
| 2.2 | The pharmacy has not enrolled its pharmacy team member on appropriate training for their role, in accordance with GPhC minimum training requirements. And it has not provided an induction programme for them to learn in their role properly. |
The staff member was within their three months of employment at the time of inspection. RM will revisit and go through the induction process again. The employee will be enrolled on the relevant course . |
18/12/2024 | |
| 2.5 | The pharmacy fails to support its team members when they raise legitimate requests and concerns. |
All staff members will be notified of their superintendent/RM contact details for support. They have previously been e-mailled a contact list for head office and which departments they should contact for issues. |
18/12/2024 |
Pharmacy inspections
Inspection reports and learning from inspections