| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy’s risk assessments do not adequately identify and manage all of the risks associated with its services, including the risks associated with working with an overseas prescriber. Risk assessments for the individual medicines it supplies are not regularly reviewed and updated. And the pharmacy’s standard operating procedures do not always clearly explain how it operates and who is responsible for each part of the service. |
Risk assessment of services. |
31/08/2022 | 13/10/2022 |
| 1.2 | Proactive audits of the service are not carried out, so the pharmacy cannot demonstrate that prescribing is safe and in accordance with UK guidelines. |
Audit of prescribing |
31/08/2022 | 06/09/2022 |
| 2.2 | The pharmacy team are not all appropriately qualified to carry out the tasks that they are doing on a daily basis. Regular checks to confirm the prescriber’s registration and authority to prescribe are not carried out. |
Enrol [redacted] on [redacted] HCA course. |
31/08/2022 | 06/09/2022 |
| 3.1 | The pharmacy's website is designed so that a member of the public can select a medicine before commencing a consultation. And it contains information which is sometimes inaccurate or misleading. |
Cange sequence of website ordering. |
31/08/2022 | 13/10/2022 |
| 4.2 | The pharmacy sells medicines via its website, but it does not carry out enough independent checks to provide assurance that the medicines it supplies are suitable for the person requesting them or that they are being used safely. It does not check people’s identity when they purchase medicines or verify any of the information provided in the online questionnaires. And it does not share all relevant information with the person's regular doctor when it supplies medicines that require monitoring. |
Identity checks. |
31/08/2022 | 13/10/2022 |
Pharmacy inspections
Inspection reports and learning from inspections