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Pharmacy inspections

Inspection reports and learning from inspections

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M.E.J. Hingley & Co Ltd. (1038007) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.6

The pharmacy's responsible pharmacist and emergency supply records are not legally compliant.

The pharmacy record has been corrected.

Emergency supply records showing the date prescriptions are received will be completed and made legally compliant.

13/11/2019 15/10/2019
1.1

The pharmacy does not effectively identify and manage risks and it cannot always demonstrate that all supplies are appropriate. SOPs do not include the prescribing service. And prescriptions issued following consultations are not always legally valid.

Principle 1 in the guidance will be fully implemented . SOPs will be amended as soon as the new electronic prescription service starts in August 2019.

13/11/2019 15/10/2019
3.1

The pharmacy's website does not include the details of the prescriber, so people might not always be able to make an informed decision about their care.
The website is arranged so that a person can choose a prescription only medicine (POM) and its quantity before there has been an appropriate consultation with a prescriber, so people may not receive the most appropriate medicine for effective treatment.

Extensive work has been done on the website and the prescriber details will be added immediately. The new electronic prescription service will prevent this from happening.

13/11/2019 26/11/2019
4.2

The pharmacy does not make enough checks to make sure medicines are appropriate for the people it supplies. It does not check the identity of people requesting prescription only medicines.
And the pharmacy cannot clearly demonstrate that prescription supplies are in accordance with the prescriber's direction.
General sales list and pharmacy medicine supplies are not always recorded properly indicating sales have not been appropriately supervised.

In view of this observation we will strengthen our checks (additional comments provided to the inspector), and new customers will be asked for passport copies if credit card checks and history are not sufficient. The new electronic prescription service will solve this.

13/11/2019 15/10/2019