| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.7 | The pharmacy does not always protect people's personal information. |
The address label on the bottom of bags awaiting collection, have been moved to the side of the bag and the patient’s initials have been written on the bottom of the bag. Therefore Patient’s personal information is no longer on view through the Pharmacy window. |
14/08/2019 | 20/08/2019 |
| 2.1 | The pharmacy does not always have enough team members to manage its workload effectively. Some tasks such as date-checking of medicines and removing expired items from the retrieval system are not being completed properly. The pharmacy is not up to date with dispensing. |
New member of staff starts on Monday 29th July (Full time). Paydens relief dispensers are planned to work in the branch whilst recruitment is ongoing. Tidying and reorganisation of the dispensary and work processes are to be looked at over the coming months to assist with planning and organising of tasks and workload, to ensure tasks such as date checking and removal of expired items are completed in line with company SOPs. |
14/08/2019 | 20/08/2019 |
| 4.3 | The pharmacy does not always remove date-expired medicines from stock promptly. And there is evidence that an expired medicine has been supplied. |
Paydens Relief dispenser will attend Wednesday 24th July to ensure all out of date stock is removed from stock and a full date check is carried out. Following this the pharmacy team will keep accurate records of date checking and items due to be removed. |
14/08/2019 | 20/08/2019 |
Pharmacy inspections
Inspection reports and learning from inspections