The Chiefcornerstone Ltd (1032286) - Improvement action plan

The pharmacy does not adequately assess and manage the risks involved in selling medicines online.
There are no documented risk assessments for the services provided by the pharmacy. For example delivery and supplying medicines outside the UK. The questionnaires which people complete contain the same questions for all medicines and are not tailored to a specific medicine or group of medicines. The pharmacy uses the same checks for packages being sent to people outside the UK and within the UK. And has not checked the laws covering the export or import of medicines if the intended recipient is outside the UK.

Assessment and management of risk for
selling medicine online has been carried out
by requesting photo identification from the
patients, such as Driving licence, or passport.
In addition, we only accept Visa and
Mastercard payments which is a form of age

verification. Moreover, we are using Online
verification service.
We have SOP for overseas purchases in place,
however it has not been a viable business for
us and we have stop the overseas purchases
from customer and we are focusing only on
customers within the UK.

The pharmacy allows its team member to prepare multicompartment compliance packs at the medicines counter. This is so she can serve people at the counter more easily than if she was preparing the compliance packs in the dispensary and had to watch for people at the counter. This presents a risk of people and children coming to the counter and seeing who the packs are for and potentially having access to prescription only medicines.

The multicompartment compliance procedure
has been reviewed and staff training
provided. Staff not to prepare dosette boxes
at the counter and to only prepare the
dosette boxes in a confidential space such in
the dispensary and at appropriate time when
customers are not around.

The signposted consultation room is very untidy and does not present a professional image. People have to go through the dispensary to access the consultation room so they may be able to see patient sensitive information and medicines on the shelves may be at risk.
The websites (www.theonlychemist.com and www.betterchemist.com) do not include all the required information in line with the GPhC Guidance for registered pharmacies providing services at a distance, including on the internet (March 2022).

The consultation rooms has been tied up, and
now is more presentable to patients and to
uphold confidential requirement. We make
sure we cover up any confidential information
appropriate such as boxes are covered up
with their lids.
The GPhC premises registration number will
be added to both websites to indicate is a
legally registered online pharmacy business.
We don’t provide POM medications on online
pharmacy

The pharmacy does not routinely maintain its records to show what actions it takes to remove affected items and protect people when it receives alerts or recalls about medicines issued by the Medicines and Healthcare products Regulatory Agency (MHRA).

Superintendent pharmacist has signed up to
the MHRA Alerts and receives them via email
and make sure they are up to date and
relevant alerts are actioned.