Well (1030872) - Improvement action plan

The pharmacy does not resolve maintenance issues promptly. The fixtures and fittings are dated and people can enter the dispensary easily.

Arrange for a member of the Facilities Team to visit the pharmacy and assess any physical works required for improvement. Work to include:
• Replacement of broken drawer.
• Prescription retrieval storage unit with door/screen to restrict view to the public.
• Barrier to prevent public entry to the dispensary.
• Further investigation of the damp smell and work required to resolve.
• Replacement of damaged shelf edges.
• Additional fridge for staff use.
• Creation of a designated waiting area with seating.
• Extension of dispensary area to increase bench space.
• Further investigation of the reported problems with heating/air conditioning.

Arrange a conference call with key stakeholders to agree actions to be completed following assessment from facilities team.

Escalate activity to sign patients up to the text messaging service to promote timely collection of medication and reduce the number of bags waiting collection stored on shelves.