Whites Pharmacy (1030717) - Improvement action plan

Standard not met	Reason	Action being taken by the Pharmacy	By when	Notification By Pharmacy Improvements Made
1.1	The pharmacy does not have robust processes in place to identify and manage its risks. Team members do not record their errors. The pharmacy has standard operating procedures but they have not been recently reviewed. And they do not reflect the way the pharmacy currently operates. The pharmacy has not completed risk assessments for the services it provides.	Document all errors in the near miss log. Review and update all SOP’s. All staff to read and sign updated SOP’s. Complete risk assessments for all services provided.	28/07/2022	14/08/2022
1.2	The pharmacy does not carry out regular reviews of errors and incidents to allow continuous improvement.	Review near miss log every month. Look for patterns or trends. Discuss findings with staff and put in place messages to reduce the chances of error and incidents occurring. Send report through to superintendent every month.	28/07/2022	14/08/2022

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