| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 2.1 | The pharmacy does not always have enough staff to dispense all the prescriptions it receives in a timely way. Pharmacy team members struggle to keep up with the workload. This means that prescriptions are not always ready when people come to collect them. |
Complete right people right place right time to ensure staffing are allocated correctly (store is budgeted correctly and has no vacancy). Rules on holiday booking and days off procedures to be reviewed, agreed and implemented. PM to flag any exceptions to SM. Review the ACDs and role profiles of staff to ensure all staff have a clear understanding of what’s expected of them. |
18/07/2019 | 17/07/2019 |
| 3.1 | The work areas of the pharmacy have little bench space and are cluttered. This increases the risk of errors. |
Implement a new work-flow pattern using correct company processes; implement using team of people from Barnstaple branch. Use PAS – off site dispensing – fully (company has set a target of 1,800 items per week) to realise full potential of the space and team available. |
18/07/2019 | 17/07/2019 |
Pharmacy inspections
Inspection reports and learning from inspections