| 20/09/2024 |
Using shared medical records to support safe prescribing in community pharmacy |
Customer and patient focus, Efficiency of processes, Governance, Innovation, Outcomes for patients |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.6, 2.3, 4.2 |
The pharmacy uses shared medical records with its local GP surgery. This allows suitable checks to be made when deciding on prescribing the most appropriate treatment for people. And the pharmacy demonstrates how this results in positive outcomes for people using the pharmacy. |
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| 01/05/2024 |
Effective pharmacy team working practices for the NHSE Pharmacy First service. |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.1, 4.2 |
The pharmacy is well prepared to provide the NHSE Pharmacy First service for people. It proactively puts measures in place and has good working practices to make sure people are properly referred to the pharmacist for a consultation. And to ensure it has the right medicines, readily available for people following a consultation. |
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| 03/02/2024 |
Providing team members with resources to support effective person-centred care. |
Added value, Customer and patient focus, Proactive approach, Responsiveness |
Principle 2. Staff, Principle 4. Services, including medicines management, Principle 5. Equipment and facilities |
2.2, 2.4, 4.1, 5.1 |
Pharmacy team members have immediate access to current resources to support them in having meaningful interactions with people using the pharmacy’s services. The resource library supports team members in working safely and supports a culture of ongoing learning. |
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| 03/02/2024 |
Acting on feedback from people using pharmacy services to reduce queues and waiting times. |
Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.4, 4.1, 4.2 |
The pharmacy reviews the way it provides its services in response to feedback and the action it takes provides a more efficient service for people. And it helps provide a quieter environment for team members to work to reduce the risk of error. |
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| 03/02/2024 |
Preparing for the NHSE Pharmacy First service |
Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is well-prepared for the launch of the new NHSE Pharmacy First service. And it assesses and addresses the risks and barriers to providing a safe and efficient service well. It works in partnership with local stakeholders to help the service run smoothly for the people using it. |
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| 13/12/2023 |
Using the pharmacy's business continuity plan to support people's access to medicines in severe weather |
Added value, Customer and patient focus, Efficiency of processes, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.8, 4.1 |
There is a proactive and patient-centred approach to business continuity planning that ensures people have access to pharmacy services during periods of adverse weather. The pharmacy team proactively uses its pharmacist’s prescribing skills to help people access their medicines. And it engages well with other health care professionals and the local health board to help support people’s needs during an emergency. |
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| 21/10/2023 |
Reviewing pharmacy team members skills to support introducing new pharmacist-led services. |
Governance, Leadership, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.3, 2.2, 2.5, 4.2 |
The pharmacy reviews its team members skill mix before introducing new pharmacist-led services. It provides training for team members, so it can optimise the knowledge, skills, and experience of its team members when introducing these new services. |
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| 21/10/2023 |
Proactively addressing the risks associated with the change of ownership of a pharmacy |
Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 2.2, 4.1, 4.2 |
The pharmacy is due to change ownership. And the new owners are proactively preparing for the change to ensure continuity of care for people using the pharmacy. And they are supporting team members well during this transition. |
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| 07/07/2023 |
Meaningful interventions through the NHS Discharge Medicines Service |
Added value, Customer and patient focus, Outcomes for patients, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy has an effective system to identify and act on referrals from hospitals for the NHS Discharge Medicines Service (DMS). The pharmacy ensures the service is a core part of its daily activity. And its team make meaningful interventions through the service which benefit people recently discharged from hospital. |
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| 07/07/2023 |
Supporting transfer of Medicines Care and Review serial prescriptions due to a pharmacy closing permanently |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy plans well ahead for its permanent closure. There is a proactive approach to identifying people with MCR serial prescriptions needing to have these prescriptions dispensed at an alternative pharmacy. There is good engagement with people living in the local community, other healthcare professionals and pharmacies. |
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| 17/05/2023 |
Identifying and offering additional pharmacy services to make every contact with people count. |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy identifies opportunities to provide additional services for people. And it works proactively with GP surgeries to help seek the best outcomes for people in the local community. This helps reduce pressures on NHS services. |
Details
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| 17/05/2023 |
Using continual audits to monitor compliance with the pharmacy’s processes and to drive improvement. |
Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach |
Principle 1. Governance |
1.1, 1.2 |
The pharmacy uses regulatory checklists, and monthly audits to ensure the team complies with all procedures and that records are accurate and up to date. The pharmacy team is fully engaged in the process, completes any actions required and reviews the actions taken. |
Details
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| 16/03/2023 |
Providing an easily accessible ear wax removal and ear problem referral service |
Customer and patient focus, Innovation, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.8, 4.1 |
The pharmacy offers an ear wax removal service which people can access with ease through an online booking system. It is making the service available in the local area at a time when people cannot access it easily at their GP surgeries. And so, it is reducing pressures on NHS services. And people receive more timely treatment for their ear wax. |
Details
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| 28/01/2023 |
Using technology to provide a robust audit trail for medicine deliveries. |
Customer and patient focus, Efficiency of processes |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
The pharmacy has adapted its delivery service during the COVID-19 pandemic to help prevent the spread of the virus. The dellivery driver does not need a signature from people to audit the delivery, as the pharmacy uses technology to show that a delivery has been successful. And to show when it has been unsuccessful. This technology also provides an audit trail of the delivery address and the person accepting the delivery to resolve queries. |
Details
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| 28/01/2023 |
Collaborative working with other health services to provide access to Buvidal treatment |
Customer and patient focus, Efficiency of processes, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 4.2, 4.3 |
The pharmacy is working collaboratively with the local ‘Community Addiction Team’ CAT to provide continual access to Buvidal treatment, especially at short notice. The pharmacy communicates regularly with its wholesaler. This supports cost effective treatment and continuous access to the medicine. The pharmacy provides support and guidance to CATs, enabling them to strengthen governance arrangements associated with managing a Buvidal treatment service. And it identifies and manages the risks associated with the supply of Buvidal. |
Details
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| 28/01/2023 |
Developing the scope of competence of pharmacist independent prescribers working for an online pharmacy |
Customer and patient focus, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy ensures its pharmacist independent prescribers (PIPs) have the necessary training and work within their scope of competence. It encourages the ongoing development of their clinical practice. And it has a standardised induction process which ensures all PIPs have the same baseline of clinical expertise. |
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| 28/01/2023 |
Promoting a culture of openness and honesty through sharing learning when things go wrong |
Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.1, 1.2, 2.2, 2.4 |
The pharmacy encourages its team members to act openly and honestly when things go wrong. It does this by sharing learning through regular team briefings and by supporting its team members to contribute ideas designed to reduce risk. |
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| 28/01/2023 |
Achieving positive health outcomes by providing tailored health advice |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
Pharmacy team members take opportunities to advise people about their health and wellbeing. And they work effectively with people to help them achieve the best health outcomes. |
Details
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| 20/05/2022 |
Supporting pharmacy team members in their personal development |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.4 |
The pharmacy encourages all of its team members to commit to identifying and completing ongoing learning. It does this through the use of continuous appraisal process. And through experienced team members mentoring other members of the team. |
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| 20/05/2022 |
The use of technology to enhance the efficiency and safety of delivery services. |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
The pharmacy uses technology to enhance the safety and efficiency of its delivery service. The technology helps the delivery driver to prioritise the pharmacy’s deliveries while also finding the most efficient route to use. And the technology keeps the pharmacy team up to date with the status of each delivery. |
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