Inspection outcome: Standards not all met
Last inspection: 23/09/2025
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Improvement action plan
Pharmacy context
This is a pharmacy with an NHS distance‐selling contract situated in a mixed industrial unit in Leicester. Its main activity is a private online weight management service. It also provides a small number of other private services including hair loss and sells over-the-counter medicines online. The pharmacy also dispenses a small number of NHS prescriptions.
This was a targeted reinspection following an inspection in March 2025 where the pharmacy did not meet Standards 1.1,1.6, 2.2, 3.1, and 4.2. This was also an intelligence-led inspection of the pharmacy following information received by the GPhC. This reinspection focused on those Standards which had previously not been met, and the core Standards relating to patient safety. Since the last inspection, the pharmacy has relocated its dispensary, and the new dispensary is spacious and well organised. It has improved the visibility of its record keeping so that the whole team can see information. It has made its processes for the sale of pharmacy only (P) medicines safer. And the pharmacy now shares information about the medicine it prescribes with the persons regular health provider. But there were still some areas which require further improvement.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.