Yateley Pharmacy (1036426)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future. But they are not always thorough enough in the way they use information to learn and improve.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services.

Principle 3. Premises

The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. But there was a lack of clear work surface which meant that that it did not look as tidy as it could.

Principle 4. Services, including medicines management

The pharmacy provides services safely. In general staff give people the advice and support they need to help them use their medicines safely and properly. The pharmacy manages its medicines safely and effectively and it carries out most of the checks that help make sure that its medicines are fit for people to take. But not everyone can access its services easily.

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Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.