Inspection outcome: Standards met
Last inspection: 13/11/2024
Pharmacy context
This is a community pharmacy in a residential area of Cheltenham, Gloucestershire. The pharmacy dispenses NHS and private prescriptions, sells over-the-counter medicines, and provides health advice. It also offers a range of services such as the New Medicine Service (NMS), local deliveries, blood pressure checks, seasonal flu, and travel vaccinations as well as Pharmacy First. In addition, its team members provide medicines inside multi-compartment compliance packs for people who find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages risks. Members of the pharmacy team understand their role in protecting the welfare of vulnerable people. The pharmacy generally maintains its records as it should. And team members deal with their mistakes responsibly. But they are not always documenting details when they are reviewed. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.
Principle 2. Staff
Members of the pharmacy team are suitably qualified for their roles. They work well together. And the pharmacy provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are professional and provide a suitable environment to deliver healthcare services from. The pharmacy is clean, and secure. Its retail area is presented well. And the pharmacy has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately and efficiently. It’s team members help ensure that people with different needs can easily access the pharmacy's services. The pharmacy sources its medicines from reputable suppliers and manages them suitably. But the pharmacy’s team members are not always identifying people who receive higher-risk medicines, making the relevant checks or recording this information. This makes it difficult for them to show that people are routinely given the right advice when they supply these medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean.
Pharmacy details
Unit 1
Wyman Shopping Centre
Windyridge Road
CHELTENHAM
GL504RA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |