Inspection outcome: Standards met
Last inspection: 21/05/2019
Pharmacy context
This is an independent community pharmacy situated on the high street of a small suburban village, not far from Staines. It has been under the same ownership for more than 20 years. Most people who visit the pharmacy live locally. Retails sales and NHS dispensing are the main activities, but the pharmacy offers some other NHS funded services including Medicine Use Reviews (MURs) and New medicines service (NMS), seasonal flu vaccinations, and supervised consumption.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Pharmacy team members usually follow written procedures, to make sure they complete tasks correctly. They record and review their mistakes so that they learn from them. The team understands how it can help to protect the welfare of vulnerable people and it keeps people's private information safe.
Principle 2. Staff
The pharmacy has the right staffing levels and skill mix to meet its business needs. There is an open working culture and pharmacy team members work well together. They complete some basic ongoing training to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy provides a suitable and professional environment for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible and generally manages them safely, so people receive appropriate care. The pharmacy team sources, stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |