Inspection outcome: Standards met
Last inspection: 16/08/2022
Pharmacy context
This is a community pharmacy located in a residential area of Southport, in Merseyside. Due to the NHS contractual arrangements in place, people have their medicines delivered by the pharmacy as the pharmacy are not permitted to provide face-to-face dispensing services. The pharmacy could provide other NHS services face-to-face, such as flu vaccinations, and a minor ailment service. It had a website: https://woolleysinternetpharmacy.co.uk/ which had details about the pharmacy’s services and enabled people to purchase over-the-counter medicines through a third-party supplier. The pharmacy supplies medicines in multi-compartment compliance aids for some people to help them take the medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy team follows written procedures, and this helps to maintain the safety and effectiveness of the pharmacy’s services. The pharmacy keeps the records it needs to by law. And members of the team record things that go wrong. But the pharmacy does not routinely review the records of mistakes or keep records of action taken to show how they have learned from them. So some learning opportunities may be missed.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete training to help them keep their knowledge up to date. But this is not structured so learning needs may not always be identified or addressed.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available so people can have private conversations.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And it manages and provides them safely. It gets its medicines from recognised sources, stores them appropriately and carries out checks to help make sure that they are in good condition. But the pharmacy does not always counsel people who are taking higher-risk medicines. So they don't always get assurance that the medicines are still suitable or that they are being used correctly.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |