Woodhouse Pharmacy (1040415)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages its risks well. It has written procedures for team members to follow to help them work safely. Team members record their mistakes and take action to prevent similar mistakes happening again. And they keep people’s confidential information safe. The pharmacy largely keeps the records it needs to by law. And team members understand their role in safeguarding vulnerable people.

Principle 2. Staff

The pharmacy has enough, suitably trained staff to provide its services safely. And team members work well together to manage the pharmacy’s workload. Team members feel comfortable about giving feedback to improve the pharmacy or raise concerns if they need to.

Principle 3. Premises

The premises are clean and well maintained. And they provide a professional environment to provide healthcare services. The pharmacy is kept secure from unauthorised access. And it has a suitable consultation room so people can have a conversation in private if needed.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible for people with different needs. And it provides its services safely. It obtains medicines from reputable suppliers and stores them appropriately. Team members highlight prescriptions for some higher-risk medicines so that people can receive additional safety information about their medicine. But this is not done consistently so the pharmacy may miss opportunities to speak to some people receiving these medicines. The pharmacy receives drug alerts and recalls but could do more to show what action has been taken in response to these.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely and it maintains its equipment so it is safe to use. The pharmacy uses its equipment in ways which protect people’s private information.